SUPPORT COORDINATOR & PLAN MANAGER PORTAL
Fast-Track Your Participants to Unhurried, Genuine Care.
You need reliability; your participants need compassion. We guarantee a 24-hour response turnaround to ensure your participants receive consistent, high-quality support.
24-Hour Response Guarantee
Support Coordinators & Plan Managers
We understand the pressure of finding the right fit. Our promise to you: clear communication, fast placements, and a strict 2-hour minimum shift policy ensuring care is never rushed.
Why Partner With Us?
Streamlined processes designed to support your workload and prioritize
participant outcomes.
24-Hour Response Guarantee
We know you are balancing heavy caseloads. Submit a referral, and we will be in touch within 24 hours.
RN-Led Clinical Oversight
Led by a Registered Nurse with a mental health background, we safely manage complex transitions from hospital to home care.
Reliable, Tailored for the Region Care
Proudly serving a broad footprint across Cairns, Mareeba, Atherton, Tablelands, Port Douglas, Mossman, and Babinda.
Seamless Integration Process
A transparent, straightforward timeline from referral to ongoing support.
1
Referral & Intake
Submit online. We acknowledge receipt within hours and begin our review.
2
Assessment & Matching
We consult with you and the participant to find the ideal support worker fit.
3
Service Agreement & Care
Paperwork finalized, schedules set, and unhurried care commences.
Priority Referral Intake
Secure, fast, and direct. Submit your referral below for our 24-hour response.
Trusted by Coordinators, Focused on Compliance
We maintain rigorous standards to ensure peace of mind for both you and your participants. Our commitment to compliance means you can confidently recommend our services.
NDIS Compliant
Strict adherence to all NDIS Practice Standards and rules.
Fully Insured
Comprehensive coverage for all workers and activities.
Vetted Staff
Thorough background checks, screening, and ongoing training.
Clear Reporting
Timely, transparent progress notes
and incident reporting.
Dua Support Services has been a breath of fresh air. Their fast response time and person-centered care make it so much easier to place our Support Coordination participants.
— Sarah M., Independent Support Coordinator
Referral FAQs
Common questions from Support Coordinators and Plan Managers.
What is your current availability for new participants?
Yes, we currently have capacity and are welcoming new participants.
How quickly can services commence after referral?
We provide services across Ipswich, Queensland, and surrounding areas.
How do you manage potential conflicts of interest?
We offer a range of personalised disability support services including community participation, in-home supports, personal care, assistance with daily living tasks, transport and appointment support, creative expression activities, social engagement, and skill development programs tailored to individual goals and needs.